98.9% of all our projects are completed with 5 out of 5 star ratings to our artists and wonderful reviews.

Nonetheless, sometimes things go wrong, even at Renderby. If we are not living up to our high standards we want you to notify us immediately so we can make things right.

You can reach directly to the creative director managing your project or by clicking on the small support icon in the lower right corner of our site. We're here to help should you need us.

Depending on the issue you may be having, we can help to communicate with your artist to eliminate misunderstandings, find you a new artist, or provide a refund. The amount of the refund depends on the amount of work done. Please see our terms of service for full details of our refund policy.
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